We had this yesterday. Basically, inactive ones have been dedicated and we need to show personal interest. They may have been stumbled by persons, or they are not understanding new bible teachings, or they are stressed with the pressures of life. "They may be quietly calling out to God, cast down, feeling disgraced. Organizationally and spiritually we are moving at light speed with new light, they may not understand".
Oh, the big one, they may be hiding a sin and it's wearing on them Mentally. They said how we need to love them more, reach out to them. Then the age old assumption that inactive ones have no relationship with Jehovah, because one must be close to the Borg to be close to God. The brother said, " remind them walking in spirit will help them resist temptation".